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First and foremost, we want to thank you from the bottom of our hearts for being a part of the Tissue Issue family! Trusting us to care for you and help you relax and heal in a safe and comfortable environment is our utmost priority! 

 

ILLNESS & COVID-19 SAFETY:

The health and wellbeing of our clients and team members is our top priority. If you currently or have recently had any respiratory, flu or cold symptoms including fever, chills, nasal drainage/congestion, sore throat, cough, muscle aches, or shortness of breath, you are you are required to reschedule your appointment for a date at least 14 days in the future.

Due to new COVID-19 safety standards, we’ve made some changes. Please click here to learn what to expect on your next visit and read additional information regarding our COVID-19 policies.

SCHEDULING:

Services are scheduled by appointment only. To accommodate today’s busy lifestyle we do often have same day appointments available. However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible. All appointments are reserved with a credit card at the time of scheduling.

ARRIVALS:

We kindly ask that you please follow these guidelines to ensure a smooth arrival.

First-time visitors:

We totally understand that showing up early for your first appointment is quite normal and we do allow a grace period in this regard. However, please note that this does mean that you may need to wait for a short period of time in your car depending on our workload.

Repeat visitors: 

We ask that you please try to show up at your appointment on time as much as possible, as we unfortunately do not have a dedicated waiting room available. So you’d be doing us a great favor if you could stick to the schedule as much as possible. Thanks in advance!

Parking: 

In addition, please do not park on the grass or on the street. We thank you for understanding. The driveway will suffice.

Arrival:

Finally, simply ring the bell and we’ll be delighted to welcome you in!

Thank you for your cooperation in advance and we look forward to seeing you soon!

GRATUITIES:

Gratuities are not included in the prices of our services and are always appreciated. All gratuities are at the client’s discretion, but are customarily 10-30% of the regular cost of service.

HEALTH CONSIDERATIONS:

Please inform us at time of scheduling of any health conditions, allergies, special needs or concerns you have. Your safety is important to us & some services may not be appropriate for certain conditions.

COMMUNICATE YOUR PREFERENCES:

Be sure to speak up. All aspects of your massage session can be modified to your preference: pressure i.e. too light or too deep, lighting in the room, style of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

CELL PHONE USAGE:

In our effort to maintain a relaxing & tranquil atmosphere for clients, we ask that all cell phones and pagers be silenced or turned off upon entering our center. Cell phone use is not permitted beyond the reception area.

INSURANCE BILLING:

We do not offer direct insurance billing but can provide a coded receipt for your session that you may be able to submit to your insurance company for reimbursement. A prescription from your doctor or chiropractor is typically required. You must contact your health insurance provider to verify that massage therapy is a covered plan benefit and for instruction on how to submit your claim. You are responsible for payment at the time of service.

FRAGRANCE-FREE:

Recognizing that some of our staff, therapists, and clients have sensitivities and/or allergic reactions to various synthetic fragrances, we have a Fragrance-Free Policy. In an effort to create the healthiest environment possible for everyone, we request that you refrain from wearing perfume, scented lotions, body sprays or other similar products while at our center (more specifically: any product that emits a distinctly noticeable scent).

PREPAYMENTS:

Prepayment for massage therapy appointments is a must for a variety of reasons. First, it ensures that you are committed to the appointment. This means that if you show up on time, your massage therapist will be ready to provide the service you need. It also allows the massage therapist to adequately prepare for your session and ensure that they have the necessary materials and supplies on hand.

In addition, prepayment for massage therapy appointments helps to ensure that the massage therapist can cover their costs for the session. This includes the cost of the massage therapist’s time and the supplies they use. It also helps to ensure that the massage therapist can provide quality services at an affordable rate.

Finally, prepayment for massage therapy appointments helps to ensure that the massage therapist can maintain their schedule. With a prepaid appointment, the massage therapist will know exactly when they can schedule their next session. This helps to ensure that the massage therapist is able to serve as many clients as possible. Prepayment for massage therapy appointments is an important part of the massage therapy process. It helps to ensure that both the massage therapist and client can get the most out of the session.

*All appointments must be prepaid in order to ensure the safety of both the client and massage therapist and all the other reasons as stated above. We don’t accept payments in person.

REFUNDS:

Tissue Issue’s intent is for each client to be 100% satisfied with our services and products. Returns and refunds are limited to the following situations:

1. Services rendered cannot be refunded

2. A full refund is given if you cancel at least 24 hours prior to appointment. We may charge your credit card for appointments that are not canceled at least 24 hours prior to the appointment date & time.

You can either cancel your appointment by calling/texting (678)760-7175.

*Cancellations within 24 hours of your appointment time result in a $50 cancellation fee. You will have to call/text (678) 760-7175 to cancel.

 3. No refunds will be made for a no show of any reservation.

*Clients that do not show up for their appointment (No Show) will be charged the full amount of their session. Any cancellation/no show fees incurred must be paid before client’s next appointment. If you have an active membership or package, one of your credits will be used.

4. We will gladly refund or exchange unused products, if you return the product with receipt within 7 days of purchase. Products can only be refunded if unused and in its original packaging.

5. For online order returns, shipping charges will not be refunded. It is your responsibility to pay and arrange for shipping the product back to us if you are returning an online purchase.

6. Gift card orders are not exchangeable nor refundable. Gift cards cannot be used to purchase another gift certificate or card. Gift card or certificate must be presented at the time of redemption. Tissue Issue is not responsible for lost or stolen gift cards or certificates. Gift cards and certificates cannot be redeemed for cash. Tissue Issue gift cards and certificates do not ever expire. However, because we frequently update the services membership and packages offered, after one year, gift certificates are redeemable only for the dollar value originally purchased.

*We accept cash and all major credit cards.

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Please contact us at (850)725-3061 or email us at [email protected] should you have any questions regarding our policies.

Thank you for your understanding and support!

 

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